Abstract: with China's reform and opening up, the competition between enterprise
s has intensified. Human resources directly determines the outcome of the competition,
a human resource as the human resources are the most important and scarce, will undo
ubtedly become one of the decisive factors in determining the future development of en
terprises. How can let CX employees enhancement to enterprise's sense of belonging a
nd the development of confidence, to improve their production skills and released in fu
ll production potential, to help them to find the personal and enterprise development th
e best fit point, CX company employee training is undoubtedly an indispensable part. F
or the staff training must have a good training program, the quality of the training plan
largely determines the effect of training.
The purpose of this paper is to study how to design an effective training program.
This paper will design a training program using the competency model in a specific ca
se, trying to improve the effectiveness of the scheme, to exert its advantages to solve th
e problems of the design of CX company training program in question. In this study, w
e try to on the competency model for employee training core, according to the different
features will CX company and enterprise strategy associated with a high degree of mar
keting and R & D and production of two core position clan young employees is divided
into early, medium, and high levels, three levels of employees in different skills and co
mpetency gap. To determine the difference between the training target and focus and th
e as the level of staff skills and ability to the center of the development, design to meet
CXstatus of the company staff training themes and lessons. Through the design and im
plementation of the program, in order to make the training based on job skills and profe
ssional ability to become a model of competency model application.
Keywords: competency model; CX company; training program;
目录
1 绪论....................................................................................................................................... 1
1.1 研究背景............................................................................................................................ 1
